Privacy policy
How Kurta House handles information when you browse, order or contact us.
Last updated: 08/10/2026.
Who we are
Kurta House, 547-B, Faisal Town, Lahore, Pakistan. Contact kurtahouse.shop@gmail.com or +92 335 0482056 for privacy questions.
Information we use
When you order, we receive your name, phone number, delivery address, selected products, sizes, quantities and order details. You may also provide an email, alternate number, delivery note, bank transaction reference or payment receipt. Messages you send to support may include further information.
Hosting and security systems may process technical information such as IP addresses, request logs, browser details and errors. Please crop unrelated transactions and account balances out of payment receipts before uploading them.
Why we use it
We use this information to process orders, verify bank payments, arrange delivery, provide support, handle returns and refunds, maintain transaction records and protect the store against misuse. A payment receipt is reviewed by authorised staff and is not intended to be publicly accessible.
Service providers
Relevant information is shared with delivery providers such as TRAX, payment-related banking services and the technical providers that operate our store. Our infrastructure uses Vercel, Supabase and Cloudflare R2. These services may process information outside Pakistan. We provide delivery partners with the details needed to deliver your order.
Newsletter and email preferences
When you join our newsletter, we use your email address to send a confirmation request. Marketing starts only after you confirm. We retain your consent date, selected topics and subscription status. You can change your topics or unsubscribe using the links in each marketing email. Placing an order does not subscribe you to marketing. Order and payment updates are separate service messages.
We use Resend to deliver emails when enabled. Delivery, bounce and complaint events help us maintain the list and stop sending to addresses that cannot or do not wish to receive messages. We do not add open-tracking pixels or track individual email clicks. Unsubscribed and suppressed addresses may be retained to respect your preferences.
Browser storage and external links
We use browser storage to remember your shopping bag and support checkout. You can clear this storage in your browser, but saved bag details may be lost. WhatsApp and Google Maps links open external services, which apply their own privacy policies.
Retention and security
We retain information for order fulfilment, customer support, transaction records and applicable obligations. Retention depends on the type of record and why it is needed. We restrict access to customer information and use secure connections, but no system can guarantee absolute security.
Your requests
Contact us to ask about, correct or request deletion of your personal information. We may need to verify your identity and retain records needed for existing orders, disputes or applicable obligations. Do not send identity documents unless our team explains why they are needed.
Changes
We may update this policy when our services or information practices change. The latest version and update date appear here.